What are the plans available?

Reward Mobile have designed a number of plans to best suit your needs. Please click here to view a list of available plans.

Am I able to change my plan?

Absolutely! Reward Mobile are happy to help you choose the most suitable plan for you. As your calling habits change, you may want to change your level of plan. Just contact us for assistance.

When can I change plans?

You can request a change in plan at any time, and we will schedule the plan change to take place at the end of your billing cycle.

When does the plan change take effect?

Your plan change will take effect at the end of your monthly billing cycle, which is usually at the end of the calendar month.

How can I protect myself from mobile scams?

Visit the ACCC’s Scam Watch website. This site if full of handy information on how you can help protect yourself.

How long will it take for my handset to be delivered?

It will take 3 to 5 business days, for the handset to be delivered. We do not ship internationally and there are no delivery charges.

What is the Reward Mobile Handset policy?

If for any reason we are unable to provide you with the handset you have selected, we will arrange an alternative agreeable handset or you can cancel the contract. All contracts are subject to an initial 30 day cooling off period. All handsets are subject to the manufacturers standard 1 year warranty period.  

Mobile Number Portability

What is Mobile Number Portability?

Mobile Number Portability (MNP) simply means you can switch from your old Network to Vodafone and keep your existing mobile number.

How do I port to Reward Mobile from another network?

If you would like to keep your existing mobile number and port it to Reward Mobile it's simple. Just fill in the relevant section on our application form telling us the number you would like to keep, and sign the Port Authorisation Form. Send us the forms and we'll take care of the rest. Once we receive your forms, one of our consultants will call you to advise we are about to port your number to Reward.

Will I need a new SIM card when porting from another network?

Yes, you will need a new SIM card when porting from another Network because of the carrier-specific information the SIM card carries. Reward Mobile will provide this new SIM card when you join us.

How long will it take to port my number to Reward Mobile?

The Australian Communications Authority rules state that porting should take no longer than 3 hours. Often it takes less than an hour and occasionally when there are system problems it can take a little longer.

Can I port if I am still under contract to another Network?

You can port while still under contract to another Network, however your existing provider may apply charges if you port while under contract. Please check with your current network provider for more information.

Can I port with a mailbox number?

Mobile Number Portability is available for almost all mobile numbers that are issued to you and for which you have the rights of use, except mailbox numbers. These numbers are not issued to you and cannot be ported.

Can I port a fax or data number?

Existing fax and data numbers can be ported. This must be requested at the same time as porting the mobile number, or the number will be disconnected by your old provider when your voice number is ported away.

If you have recently joined the Reward Mobile Team from another service provider, you may find the answers you need in the FAQ Fact Sheets below:

 

Please note:  If you are an ex-AAPT customer you will not be disconnected for not registering for Direct Debit payment.

Description	Filename	Size	Status
Ex-Just Mobile Telecom FAQ	Reward_JMT_FAQ_07.pdf	297KB
Ex-AAPT FAQ	Reward_AAPT_FAQ_07.pdf	144KB