Reward Mobile
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Connecting with us

When you choose to join Reward Mobile a Welcome Pack will be posted to you containing a new SIM, a welcome letter explaining what to do, and some forms to fill in and sign. Once we receive the signed forms, one of our consultants will call you to confirm a few details for security purposes and arrange connection of your new SIM. A copy of our Application Form can be downloaded below.

Moving my number

You can switch your existing number with another carrier to Reward Mobile. This is called Porting. The mobile number must be in your name for you to have authority to Port it. The number must be active with your current carrier and you are required to sign an authorization form. If the mobile service is not in your name, you would first need to change the number into your name with the current carrier which would then give you the authority to Port the number to Reward Mobile.

A copy of the form to authorise your Port can be downloaded below. Also available for download is a Summary of our Standard Form of Agreement.

Description
Network Service Application
Summary of Standard Form of Agreement


When do I receive my bill?

You will receive your bill between the 7th and 21st of the month.

What are my call charges?

Call charges for various services will vary, depending on the type of plan chosen.

To view call rates for the plans offered by Reward Mobile, please click here

Currency

Payments will be accepted in Australian Dollars.

How do I pay my bill?

Reward Mobile offers the following payment options for your convenience:

o                        Direct Debit from your bank account

o                        Direct Debit from your credit card.

o                        Download the Direct Debit Form here.

 

View Account Details and Bills On-Line

Change Your Credit Card Details

To change your credit card details click here

On Line Account & Bill Viewing

To access the On-Line Account Details and Bills Service click here

When receiving paper billing a fee of $1.50 will apply per invoice.

Security

There are several different types of security that can be used on your SIM or phone.

  • PIN security is on your SIM card, and prevents any calls being made without the code being entered when the phone is switched on. A PUK code will need to be entered if the PIN is entered incorrectly 3 times.

Too many incorrect attempts on a PUK code will destroy the SIM. If your phone displays PUK or Enter PUK, please contact Customer Care on 1300 305 305 for assistance.

  • Phone Security is a lock on the handset set by the user. If activated, the phone will prompt for a Phone Security or Lock code to be entered when the phone is switched on, or a different SIM is inserted.

If you change your handset manufacturer's default Phone Security code, you will need to contact your handset manufacturer if the code is ever lost or forgotten. Click here to view contact information for Handset Manufacturers (link to contact information)

  • SIM Locked Handsets are often issued by Pre-Pay service providers, and will require a code to allow a SIM outside of a specified SIM range to work in a handset. These codes are usually only available to the carrier who issued the phone.

To have a SIM locked handset unlocked, you will need to contact the network to which the handset is locked. (This will be who you purchased the handset from)

Scam Watch

Scared of mobile scams? Then educate and protect yourself by visiting the following Australian Competition and Consumer Commission (ACCC) site Scam Watch.

Refund Policy

We do not normally give refunds if you simply change your mind or make  wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Security Policy

When purchasing from Reward Mobile your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encruption technology.  128-bit SSL encryption isapproximated to take at least one trillion years to break, and is the industry standard.  If you have any questions regarding our security policy, please contact the Reward Customer Care team at support@rewardmobile.com.au

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